Terms & Conditions of Sale

  1. The contract between us
  • When you submit an order through our website it will constitute an offer to purchase the goods. We will send you an email acknowledging its receipt. Our subsequent dispatch of the goods will comprise the acceptance of your offer and will bring into existence a legally binding contract between us provided that you have specified a UK or European delivery address with your order.
  • Your contract will be with TruffleHunter, Inc. Registered Office; 2711 Centerville Road, Suite 400, Wilmington, DE 19808. TruffleHunter, Inc. is a 100% owned subsidiary of TruffleHunter Ltd, a UK company based at C2 – C5 Lakeside Business Park, South Cerny, Gloucestershire, GL7 5XL, UK.  UK Company Reg; 06366331, VAT Reg 980 8185 85
  1. Price
  • The prices payable for goods that you order include taxes for delivery anywhere in the USA. It might not be possible for us to deliver to some locations. Delivery charges are set out in our website.
  1. Right for you to cancel your contract when purchasing fresh truffles and/or butter
  • You acknowledge that we cannot accept cancellation of your contract to purchase perishable goods in this way because they are by their nature liable to deteriorate or expire rapidly.
  1. Cancellation by us
  • We reserve the right to cancel the contract between us if:
  • we have insufficient stock to deliver the goods you have ordered;
  • we do not deliver to your area; or
    • one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
  • If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order if you do not wish to place an alternative order. We will not be obliged to offer any additional compensation for disappointment suffered.
  1. Delivery of goods to you
  • We will deliver the goods ordered by you to the USA address you give us for delivery at the time you make your order
  • If you have specified a delivery address with your order which is outside the USA you must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
  • Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
  • You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or damage.
  1. Complaints and liability
  • If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us as soon as possible at the contact details listed on our website.
  • If you do not receive goods ordered by you within 7 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our address of the problem within 30 days of the date on which you ordered the goods.
  • If you notify a complaint or problem to us, our obligation will be, at your option:
  • to make good any shortage or non-delivery;
    • to replace or repair any goods that are damaged or defective, unless that would be impossible or disproportionate; or
    • to reduce the purchase price by an appropriate amount; or
    • to refund to you the amount paid by you for the goods in question in whatever way we choose.
  • Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the some or all amount paid by you for the goods in question under clause 6.2 above. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
  1. Notices
  • Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email.
  • All notices from us to you will be sent to you at the email address you provide in your order form.
  1. Events beyond our control
  • We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
  1. Copyright
  • Text, images and other content within the pages of our website and Brand Names & Trademarks are the property of TruffleHunter or its affiliates and may not be copied, printed, reproduced, republished, downloaded, broadcast or transmitted in any way except for your own personal non-commercial use. You are granted a limited licence to access and make personal use of our website, which does not include the right to collect or use product listings, descriptions, images, meta-tags or any other material for your use or the use of any other trader.
  1. Invalidity
  • If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
  1. Privacy
  • You acknowledge and agree to be bound by the terms of our privacy policy
  1. Third party rights
  • Except for our affiliates, partners, employees or representatives, a person who is not a party to this agreement has no right to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
  1. Entire agreement
  • These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us
  1. Ethical Trading & Social Responsibility
  • TruffleHunter is committed to the welfare and health and safety of all its employees and suppliers and to delivering socially and environmentally responsible products to its customers.  The Directors recognise the importance and  implications of health & safety, employee & supplier welfare and environmental issues. It is TruffleHunter’s policy that all reasonably practicable steps will be taken to protect its employees, customers, contractors and any other persons who enter its premises. TruffleHunter is a living wage employer committed to working with appropriate public Authorities and relevant organisations to ensure that all legislation, policies and standards are adhered to, whether they relate to social, environmental, health & safety or welfare issues.
  1. Cookies
  • When you visit our website, we, and/or a third party, may place cookies on your browser to determine information including (but not limited to) your computer's location, browsing activity and time spent on each web page. We and/or Google may use this information to report on website activity and optimise future user experience. By using this website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies can be managed by accessing the individual settings in your browser.
  1. Product Availability
  • Whilst we make every effort to ensure availability of all products shown on this site, at any one time there may be items unavailable. If a purchase of an unavailable item is made, the purchaser will be offered the choice of a full refund, or to choose another product.